Business current account service information
Information about how to open a business current account
To open any of our accounts, a new customer will need to provide us with the documents and information set out in the applying for a Zempler Bank account help page. We may request additional information or documents in individual cases.
You can open a business current account:
Yes
N/A
Yes
No
Information about current account services
The Financial Conduct Authority requires us to publish the following information about our business current accounts.
How and when you can contact us to ask about the following things:
24-hour help
Telephone
Online Banking
Zempler Bank app
24-hour help
Telephone
Customer Service team: 0330 024 0924
Credit Management team: 0203 059 5784
Online Banking
Zempler Bank app
24-hour help
No
Telephone
Yes
Online banking
No
Zempler Bank app
No
24-hour help
No
Telephone
Yes
Online banking
No
Zempler Bank app
No
24-hour help
No
Telephone
No
Online banking
No
Zempler Bank app
No
24-hour help
No
Telephone
No
Online banking
No
Zempler Bank app
No
24-hour help
No
Telephone
No
Online banking
No
Zempler Bank app
No
24-hour help
No
Telephone
Yes
Online banking
No
Zempler Bank app
No
24-hour help
No
Telephone
Yes
Online banking
No
Zempler Bank app
No
24-hour help
No
Telephone
Yes
Online Banking
No
Zempler Bank app
No
24-hour help
No
Telephone
Yes
Online Banking
No
Zempler Bank app
No
24-hour help
No
Telephone
Yes
Online Banking
No
Zempler Bank app
No
24-hour help
No
Telephone
Yes
Online Banking
No
Zempler Bank app
No
24-hour help
No
Telephone
Yes
Online Banking
No
Zempler Bank app
No
24-hour help
No
Telephone
Yes
Online Banking
No
Zempler Bank app
No
Note: this is a list of common queries. It does not represent the full list of queries you can raise in relation to your account.
How and when you can use your bank account to do the following things:
Telephone
Telephone Banking
Online Banking
Zempler Bank app
Telephone
Monday to Friday, from 8am to 8pm, and Saturday from 8am to 4pm.
Telephone Banking
24/7
Online Banking
24/7
Zempler Bank app
24/7
Telephone
Monday to Friday, from 8am to 8pm, and Saturday from 8am to 4pm.
Telephone
No
Telephone Banking
24/7
Zempler Bank app
24/7
Telephone
Monday to Friday, from 8am to 8pm, and Saturday from 8am to 4pm.
Telephone Banking
No
Online Banking
24/7
Zempler Bank app
24/7
Telephone
Monday to Friday, from 8am to 8pm, and Saturday from 8am to 4pm.
Telephone Banking
No
Online Banking
24/7
Zempler Bank app
24/7
Telephone
No
Telephone Banking
No
Online Banking
No
Zempler Bank app
No
Telephone
No
Telephone Banking
No
Online Banking
No
Zempler Bank app
No
Telephone
No
Telephone Banking
No
Online Banking
No
Zempler Bank app
No
Note: this is a list of common actions. It does not represent the full list of actions you can take in relation to your account.
Information about operational and security incidents
We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.
In the 3 months between 1 April 2024 and 30 June 2024
In the 12 months between 1 July 2023 and 30 June 2024
In the 3 months between 1 April 2024 and 30 June 2024
1
In the 12 months between 1 July 2023 and 30 June 2024
1
In the 3 months between 1 April 2024 and 30 June 2024
0
In the 12 months between 1 July 2023 and 30 June 2024
0
In the 3 months between 1 April 2024 and 30 June 2024
0
In the 12 months between 1 July 2023 and 30 June 2024
0
In the 3 months between 1 April 2024 and 30 June 2024
0
In the 12 months between 1 July 2023 and 30 June 2024
0
Complaints data
Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.
The most recent summary is available on our Complaints data page.
The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at http://www.ombudsman-complaints-data.org.uk/
Opening a business current account with us
Go to our opening an account help page to find out how you can open an account, and what information and documents you need to give us to open an account.
How quickly do we open business current accounts?
We give customers an account number and enable them to start paying into the account:
- the same day, for 99.92% of customers
- on average, in 0.0 days
- And within 0 days for 99% of customers
These figures are based on the time taken from our receiving all the information and documents we ask for on our applying for an account page, in a case where we don’t need any further information or documents to open the account.
How quickly do we give customers a debit card?
Once an account is open, we give customers a debit card:
- the same day, for 0.0% of customers;
- on average, in 3.5 days; and
- within 6 days for 99% of customers
How quickly do customers get internet banking?
- the same day for 100% of customers
- on average, in 0 days
- within 0 days for 99% of customers
How quickly is an overdraft available?
Not applicable to Zempler Bank as credit cannot be requested during the application process.
Replacing a debit card
How quickly do we replace debit cards which have been lost, stolen or stopped?
- the same day, for 0.0% of customers;
- on average, in 3.3 days; and
- within 5 days for 99% of customers
API Performance
Read about the availability and performance of Online Banking, the Zempler Bank App and our Open Banking API. These are reported and published online quarterly.
View API performance data