<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WTMQ4QSL" height="0" width="0" style="display:none;visibility:hidden" title="gtm-frame"></iframe>Get help with reporting a lost or stolen card
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Report a lost or stolen card

Report a lost or stolen card

Please contact us immediately on 0330 024 0924 (or +44 207 153 8940 if calling from overseas).

Lost and stolen cards can be reported to our Customer Service team 24 hours a day, 7 days a week.

We may need you to help our Customer Service team or the police, if your card is lost or stolen or we suspect that the card is being misused.

To block your card online

  1. Log in to the Zempler Bank app or Online Banking
  2. Go to ‘Cards’
  3. Select ‘Block card’ and the reason (Lost, Stolen or Temporary Block)


  • Immediate action will be taken to protect the money in your Zempler Bank card account. We’ll cancel your card and re-issue a new one to arrive at your current address within just three to five working days.

  • How to report fraud or a scam

© 2024 Zempler Bank

Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK. 

For full website terms including information on Zempler Bank, Mastercard and use of trademarks, please see our full legal disclosures at https://www.zemplerbank.com/legal/. Zempler Bank Limited (“Zempler Bank”) is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). Zempler Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140. 

Zempler Bank provides credit facilities subject to approval and affordability, and where accounts continue to meet Zempler Bank credit criteria.