<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WTMQ4QSL" height="0" width="0" style="display:none;visibility:hidden" title="gtm-frame"></iframe>Protect yourself and your account from fraud and scams
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Security and fraud

Report fraud & keep your account secure

Help topics

  • Applying for an account
  • Cards
  • App and Online Banking
  • Managing your account
  • Borrowing money
  • Security and fraud
  • Payments
  • Money worries
  • Tax
  • Life events
  • Accessibility
  • Lost or Stolen cards

    • Report a lost or stolen card
  • Blocked or restricted account

  • Keeping money secure

Explore all help topics

  • Applying for an account

    Apply for a Zempler account and verify your identity and address.

  • Cards

    Activate and use your bank and travel currency cards and retrieve your PIN.

  • App and Online Banking

    Log in and use your account online and with the Zempler app.

  • Managing your account

    Update account details, check statements, transactions and your balance. Learn about open banking.

  • Borrowing money

    Find out all you need to know about borrowing money and applying for credit.

  • Security and fraud

    Report lost or stolen cards, suspected scams or fraud, and learn how to keep your account secure.

  • Payments

    Make, receive and set up one-off and regular payments.

  • Money worries

    Manage your money, and get help with financial problems or making credit repayments.

  • Tax

    File VAT returns, comply with Making Tax Digital and confirm your tax residency.

  • Life events

    Report a bereavement or name change, set up third party account access and get support with life-changing issues.

  • Accessibility

    Get guidance and support for a range of accessibility topics including visual, hearing and speech impairment, dexterity and neurodiversity.



© 2024 Zempler Bank


Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK. 

For full website terms including information on Zempler Bank, Mastercard and use of trademarks, please see our full legal disclosures at https://www.zemplerbank.com/legal/. Zempler Bank Limited (“Zempler Bank”) is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). Zempler Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140. 

Zempler Bank provides credit facilities subject to approval and affordability, and where accounts continue to meet Zempler Bank credit criteria. 

v.2024.06.24