How to self-exclude from gambling and support available

• You’re feeling stressed or worried about your gambling habits and what it’s doing to your finances, relationships and health.
• You’re in debt from gambling.
• Your gambling is affecting your ability to pay for the basics, like rent or your mortgage, bills, food and other essentials.
• You feel stressed about not being able to gamble.
• You feel you’re not in control and can’t stop gambling.

It’s easy to stop or temporarily block gambling transactions on your account. Here’s how:

In the Zempler Bank app

1. Log in to the app
2. Head to Card > Transaction controls > Block gambling transaction

In Online Banking

1. Log in to Online Banking
2. Head to Manage My Account > Transaction Controls > Block
3. Select the card you want to block and switch Block gambling transactions to ON

Contact us and we’ll be able to put a block on your account.

There are steps you can take to self-exclude yourself from gambling. All licensed gambling providers, like arcades, betting shops, bingo halls, casinos and online betting websites can set this up for you. To self-exclude, speak to staff at the venue. You can also arrange exclusion from multiple gambling venues or sites through ‘multi-operator self-exclusion schemes’.

Blocking software

Blocking software restricts access to websites or other services online. Depending on the provider, you may have to pay a fee for blocking software, so it’s best to consider all the options and find the solution best suited to your needs.

If you’re using iOS, on an iPhone or iPad, you can use the in-built parental blocker to stop access to gambling related content. If you’re setting this up for yourself, you should get someone else to set the password for you so you can’t remove it without their assistance.

These are examples of gambling-specific blocking software: 

More information is available on the GamCare website.

There are independent agencies that can support you, free of charge.