<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WTMQ4QSL" height="0" width="0" style="display:none;visibility:hidden" title="gtm-frame"></iframe>Zempler Personal Account Service Information
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Personal current account service information

Information about how to open a personal current account

To open any of our accounts, a new customer will need to provide us with the documents and information set out in the applying for a Zempler Bank account help page. We may request additional information or documents in individual cases. 


You can open a personal current account:

Yes

N/A

Yes

No

Information about current account services

The Financial Conduct Authority requires us to publish the following information about our personal current accounts.

How and when you can contact us to ask about the following things:

24-hour help

Telephone

Online Banking

Zempler Bank app

24-hour help

Telephone

Customer Service team: 0330 024 0924

Credit Management team: 0203 059 5784

24-hour help

No

Telephone

Yes

Online banking

No

Zempler Bank app

No

24-hour help

No

Telephone

Yes

Online banking

No

Zempler Bank app

No

24-hour help

No

Telephone

No

Online banking

No

Zempler Bank app

No

24-hour help

No

Telephone

No

Online banking

No

Zempler Bank app

No

24-hour help

No

Telephone

No

Online banking

No

Zempler Bank app

No

24-hour help

No

Telephone

Yes

Online banking

No

Zempler Bank app

No

24-hour help

No

Telephone

Yes

Online banking

No

Zempler Bank app

No

24-hour help

No

Telephone

Yes

Online Banking

No

Zempler Bank app

No

24-hour help

No

Telephone

Yes

Online Banking

No

Zempler Bank app

No

24-hour help

No

Telephone

Yes

Online Banking

No

Zempler Bank app

No

24-hour help

No

Telephone

Yes

Online Banking

No

Zempler Bank app

No

24-hour help

No

Telephone

Yes

Online Banking

No

Zempler Bank app

No

24-hour help

No

Telephone

Yes

Online Banking

No

Zempler Bank app

No

Note: this is a list of common queries. It does not represent the full list of queries you can raise in relation to your account.

How and when you can use your bank account to do the following things:

Telephone

Telephone Banking

Online Banking

Zempler Bank app

Telephone

Monday to Friday, from 8am to 8pm, and Saturday from 8am to 4pm.

Telephone Banking

24/7

Online Banking

24/7

Zempler Bank app

24/7

Telephone

Monday to Friday, from 8am to 8pm, and Saturday from 8am to 4pm.

Telephone

No

Telephone Banking

24/7

Zempler Bank app

24/7

Telephone

Monday to Friday, from 8am to 8pm, and Saturday from 8am to 4pm.

Telephone Banking

No

Online Banking

24/7

Zempler Bank app

24/7

Telephone

Monday to Friday, from 8am to 8pm, and Saturday from 8am to 4pm.

Telephone Banking

No

Online Banking

24/7

Zempler Bank app

24/7

Telephone

No

Telephone Banking

No

Online Banking

No

Zempler Bank app

No

Telephone

No

Telephone Banking

No

Online Banking

No

Zempler Bank app

No

Telephone

No

Telephone Banking

No

Online Banking

No

Zempler Bank app

No

Note: this is a list of common actions. It does not represent the full list of actions you can take in relation to your account.

Information about operational and security incidents

We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.

In the 3 months between 1 January 2024 and 31 March 2024

In the 12 months between 1 April 2023 and 31 March 2024

In the 3 months between 1 January 2024 and 31 March 2024

0

In the 12 months between 1 April 2023 and 31 March 2024

0

In the 3 months between 1 January 2024 and 31 March 2024

0

In the 12 months between 1 April 2023 and 31 March 2024

0

In the 3 months between 1 January 2024 and 31 March 2024

0

In the 12 months between 1 April 2023 and 31 March 2024

0

In the 3 months between 1 January 2024 and 31 March 2024

0

In the 12 months between 1 April 2023 and 31 March 2024

0

Complaints data

Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.

The most recent summary is available on our Complaints data page.

The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at http://www.ombudsman-complaints-data.org.uk/

Opening a personal current account with us

Go to our opening an account help page to find out how you can open an account, and what information and documents you need to give us to open an account.

How quickly do we open personal current accounts?

We give customers an account number and enable them to start paying into the account:

  • the same day, for 99.32% of customers;
  • on average, in 0.0 days; and
  • within 7 days for 99% of customers.

These figures are based on the time taken from our receiving all the information and documents we ask for on our opening an account page, in a case where we don’t need any further information or documents to open the account.

How quickly do we give customers a debit card?

Once an account is open, we give customers a debit card:

  • the same day, for 0.0% of customers;
  • on average, in 5.4 days; and
  • within 49 days for 99% of customers.

How quickly do customers get internet banking?

  • the same day for 100% of customers
  • on average in 0 days
  • within 0 days for 99% of customer

How quickly is an overdraft available?

Not applicable to Zempler Bank as credit cannot be requested during the application process.

Replacing a debit card

How quickly do we replace debit cards which have been lost, stolen or stopped?

We replace debit cards:

  • the same day, for 0.0% of customers;
  • on average, in 3.6 days; and
  • within 4 days for 99% of customers.

What is the interest rate being charged on our products?

Product

Range of annual interest rates payable for arranged overdrafts on 31st March 2024

Annual interest rate payable for unarranged overdrafts on 31st March 2024

Refused payment fee on 31st March 2024

Range of annual interest rates payable for arranged overdrafts on 31st March 2024

54.76% - 99.00%

Annual interest rate payable for unarranged overdrafts on 31st March 2024

Not available

Refused payment fee on 31st March 2024

£0

Range of annual interest rates payable for arranged overdrafts on 31st March 2024

54.76% - 99.00%

Annual interest rate payable for unarranged overdrafts on 31st March 2024

Not available

Refused payment fee on 31st March 2024

£0

How do our overdrafts compare?

A good way to compare the cost of our overdraft with other overdrafts or other ways of borrowing is to look at the APR. The APR shows the cost of borrowing over a year.

Information about overdraft pricing in the 3 months between the 1 January 2024 and 31 March 2024.

Product

Range of advertised APRs during the quarter

Range of advertised APRs during the quarter

69.9% - 89.9%

Range of advertised APRs during the quarter

69.9% - 89.9%

API Performance

Read about the availability and performance of Online Banking, the Zempler Bank App and our Open Banking API. These are reported and published online quarterly.

View API performance data



© 2024 Zempler Bank


Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK. 

For full website terms including information on Zempler Bank, Mastercard and use of trademarks, please see our full legal disclosures at https://www.zemplerbank.com/legal/. Zempler Bank Limited (“Zempler Bank”) is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). Zempler Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140. 

Zempler Bank provides credit facilities subject to approval and affordability, and where accounts continue to meet Zempler Bank credit criteria. 

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