Customer privacy notice

GENERAL PUBLIC

If you are involved either as the recipient or sender of a transaction involving one of our customers, we will process your information to complete this transaction. We also have a legal obligation to investigate any fraudulent activity associated with such transactions and so may use your personal data when fulfilling this obligation. 
We will only process the minimum data needed to fulfill these obligations and will delete your data as soon as these are fulfilled. We have a legal obligation to retain some transaction information for up to 6 years after our relationship ends with our customer. We will process your data under one of either our legal obligations, our legitimate interests in complying with regulations or in fulfilling a contract we have with our customer.  

COMPANY & CONTACT INFORMATION

Zempler Bank (company number: 04947027) is registered with the ICO under reference Z912667X. Our data protection officer's contact details are: [email protected]. You can contact us if you have any questions or concerns about how we handle your personal data or to exercise any of your rights.

CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy notice from time to time to reflect changes in our operations, legal requirements, or best practices. When we make significant changes, we will take appropriate measures to inform you. We encourage you to review this notice periodically to stay informed about how we protect your personal data.

Last updated: 17 December 2025