Cashback rules

1. Introduction 

1.1) These rules explain how Cashback can be earned and received with your Zempler Bank business Account. You should read these rules together with your Account terms & conditions, which are unaffected and remain applicable.

1.2) In these rules, we will use the following terms:

• "Account" means your (1) Business Premier, (2) Business Extra, (3) Business Pro, or (4) FSB business account.
• "Card" means your Zempler Bank pre-paid card.
• "Cashback Balance” means the amount of Cashback due to you on your Card.
• "Cashback Rules" measn these rules.
• “Eligible Purchase” means any Card purchase on which Cashback will be calculated, including online and in-store purchases, but excluding those set out in 2.2 and 2.4. 
• "we" means Zempler Bank (Zempler Bank Limited)

1.3) By using your Card, you will be deemed to accept the Cashback Rules. If you don’t wish to be bound by these terms, you can call us on 0330 024 0924 and we will remove the Cashback offer from your Account.

2. Earning Cashback 

2.1) You’ll earn up to £1,000 Cashback per month on Eligible Purchases at an allocated rate. See your Account for the cashback rate and card purchases limit each calendar month.

2.2) You won’t earn Cashback on the following types of transaction: 

• cash advances or ATM withdrawals (cash withdrawals at an ATM or over the counter at a bank) 
• quasi-cash transactions (merchandise and services provided by financial institutions that are representative of actual cash. For example, travellers cheques, foreign currency or gambling and lottery tickets) 
• government payments such as HMRC
• balance transfers
• interest, fees and charges
• non-member payment service provider payments (such as IG.COM, ETORO, Trade.com) 
• non-card payments (Direct Debits, Payments and Transfers) 
• money transfers to a person or account (including accounts for sending international payments such as Revolut, Curve and Western Union)
• purchase and adding money to prepaid cards and online accounts, including virtual cards and digital wallets (such as MyGuava, Fairfx.com and Neteller.com)
• insurance premiums for any type of personal or business insurance policy
• buying and selling of investments in any asset class (such as stocks, bonds, commodities and mutual funds) and payment of brokerage fees
• purchases from small to mid-sized business selling a range of general merchandise, covering homeware, electronic, apparel, linen and other goods (for example surplus stores, discount warehouses, general merchandise stores and online marketplaces like Etsy that connect buyers with third party sellers).
• management fees, rental commissions, rent payments, and other payments at real estate agents, brokers, and property managers involved in the rental and management of residential and commercial real estate (such as Countrywide, IW Group Services UK and Booking.com)
• payments to business providing personal services (for example, body piercing, tattooing, animal grooming, animal boarding, animal training, house sitting services, maid services, wedding chapels and debt recovery services)

2.3) Any purchases which are subsequently refunded will no longer qualify for Cashback, and your Cashback Balance will be reversed within 30 days.

2.4) We reserve the right to exclude purchases at certain merchant types and/or merchant category codes from being eligible for Cashback.

2.5) Your Account must remain in good standing each month in order to earn and receive Cashback, and you mustn’t breach any of your Account’s Terms & Conditions.

2.6) You won’t earn Cashback if your Account is closed or suspended. For the avoidance of doubt, we won't pay Cashback after your account is closed, even if you'd made eligible purchases in the previous month.

3. Receiving Cashback

3.1) We’ll inform you of the Cashback you have earned on your monthly statement.

3.2) Cashback will be paid automatically into your Account each month and you’ll see this appear as a credit transaction.

3.3) We may remove or cancel any Cashback if we determine that it was awarded in error or if we have reasonable grounds to suspect that you have acted fraudulently.

4. Changes to the Cashback Rules 

4.1) We may change these rules, including changing the rates at which you earn your Cashback or withdrawing the Cashback scheme, by giving you at least 60 days’ notice in writing.

4.2) If the change is to your advantage, we may make the change immediately and tell you afterwards.

1. Introduction 

1.1) These rules explain how Cashback can be earned and received with your Zempler Bank Credit Card. You should read these rules together with your Account terms & conditions, which are unaffected and remain applicable.

1.2) In these rules, we will use the following terms: 

• "Account" means your Zempler Bank Credit Card Account.
• "Card" means your Zempler Bank credit card. 
• “Cashback Balance” means the amount of Cashback due to you on your Card.
• "Cashback Rules" means these rules.  
• “Eligible Purchase” means any purchase on which Cashback will be calculated, including online and in-store purchases, but excluding those set out in 2.2 and 2.4. 
• "we" means Zempler Bank (Zempler Bank Limited)

1.3) By using your Card, you will be deemed to accept the Cashback Rules. If you don’t wish to be bound by these terms, you can call us on 0330 024 0924 and we will remove the Cashback offer from your Account. 

2. Earning Cashback 

2.1) You’ll earn up to £1,000 Cashback per month on Eligible Purchases at an allocated rate. See your Account for the cashback rate and card purchases limit each calendar month.

2.2) You won’t earn Cashback on the following types of transaction: 

• cash advances or ATM withdrawals (cash withdrawals at an ATM or over the counter at a bank) 
• quasi-cash transactions (merchandise and services provided by financial institutions that are representative of actual cash. For example, travellers cheques, foreign currency or gambling and lottery tickets) 
• government payments such as HMRC
• balance transfers
• interest, fees and charges
• non-member payment service provider payments (such as IG.COM, ETORO, Trade.com) 
• non-card payments (Direct Debits, Payments and Transfers)

2.3) Any purchases which are subsequently refunded will no longer qualify for Cashback, and your Cashback Balance will be reversed within 30 days.

2.4) We reserve the right to exclude purchases at certain merchant types and/or merchant category codes from being eligible for Cashback.

2.5) Your Account must remain in good standing each month in order to earn and receive Cashback, and you mustn’t breach any of your Account's terms & conditions.

2.6) You won’t earn Cashback if your Account is closed or suspended. For the avoidance of doubt, we won’t pay Cashback after your account is closed, even if you’d made eligible purchases in the previous month. 

3. Receiving Cashback 

3.1) We’ll inform you of the Cashback you have earned on your monthly statement.

3.2) Cashback will be paid automatically into your Account each month and you’ll see this appear as a credit transaction.

3.3) Cashback is classed as a credit, and not a payment, so you need to continue to make your monthly payments even though the balance on your Account may have reduced.

3.4) We may remove or cancel any Cashback if we determine that it was awarded in error or if we have reasonable grounds to suspect that you have acted fraudulently. 

4. Changes to the Cashback Rules 

4.1) We may change these rules, including changing the rates at which you earn your Cashback or withdrawing the Cashback scheme, by giving you at least 60 days’ notice in writing.

4.2) If the change is to your advantage, we may make the change immediately and tell you afterwards.

In the coming months, we’re introducing a tiered cashback rate, where you earn more cashback the more you spend. You can still earn up to £1,000 cashback per month, but you’ll earn slightly less cashback until your eligible card spend is more than £5,000.

Once tiered cashback is launched, you'll be able to check the app or Online Banking to see if a tiered cashback rate applies to your account.

Here's how the tiers work:

The cashback rates shown for each tier in the table are for Business Extra.

Cashback is applied progressively: your spending must pass through each tier before higher rates apply. For example, if your first transaction of the month is £6,000, you’ll earn cashback only at the Tier 1 rate of 0.10%, as the lower tiers haven’t yet been unlocked. This means you’ll receive £6 cashback on that transaction.

However, if you’ve already unlocked Tier 2 by making one or more transactions totalling between £1,000 and £5,000 earlier in the month, and your next transaction is £6,000, you’ll earn cashback at the Tier 2 rate of 0.25%. In this case, you’d receive £15 cashback on that transaction. This also means your next transaction within the same month would earn cashback at the Tier 3 rate of 0.5%.

For the avoidance of doubt, if you make a £6,000 transaction after exceeding £5,000 in eligible card spend, you will earn £30 cashback on that transaction at the 0.5% Tier 3 cashback rate.