<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WTMQ4QSL" height="0" width="0" style="display:none;visibility:hidden" title="gtm-frame"></iframe>Zempler Partner Portal/API service page
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Zempler Partner Portal/API service page

The table below is a list of known issues in the Partner Portal and API

Potential issues

Description

Workaround

Description

For security reasons, the Partner Portal pages will time out when they are not used for a while. 

Workaround

Please refresh the page and re-try the action.

Description

There is a potential issue in the Partner Portal that causes an empty response to be returned when performing a search action.

Workaround

Please refresh the page and re-try your search.

Description

The Payments Portal Batch payment submission confirmation message does not display the 'duplication check part of this message' if the user waits a number of minutes before clicking on "Submit".

Workaround

Please refresh the page for the duplication check message to be displayed. 

Description

An unexpected error is shown in the Partner Portal when a search is carried out in the Payment History Page using the following attributes:

  • Payment ID
  • Batch ID

Workaround

Please search for payments in the Payment History page in the Partner Portal using any of the other search criteria available e.g. Reference.

Description

The 400 error is shown if the user clicks on the confirm button in the Confirm submission pop-up too early while submitting a batch payment.

Workaround

Please wait until the "Confirm submission" pop-up message is fully loaded before clicking on the confirm button again.



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