Zempler Partner Portal/API service page
The table below is a list of known issues in the Partner Portal and API
Description
Workaround
Description
There is a known issue in the Partner Portal which causes pages to time out in portal when they should not.
Workaround
The user will need to refresh the page and re-try the action.
Description
There is a known issue in the Partner Portal which causes pages to time out in portal when they should not.
Workaround
The user will need to refresh the page and re-try the action.
Description
The Payments Portal Batch payment submission confirmation message to confirm whether a batch is a duplicate does not load if the user waits for a number of minutes before clicking on the "Submit" button.
Workaround
The user will need to refresh the page for the duplication check message to be displayed.
Description
The status in the Partner Portal for returned payments is showing correctly as "Returned". However, when the payments status API endpoint is called, the status is returned as "AcceptedSettlementCompleted".
Workaround
The status of a payment displayed in the Partner Portal should be taken as the correct status for the payment.
Description
An unexpected error is shown in the Partner Portal when a search is carried out in the Payment History Page using the following attributes:
- Payment ID
- Batch ID
Workaround
Search for payments in the Payment History page in the Partner Portal using any of the other search criteria available e.g. Reference.
Description
An error is shown if the user clicks on the confirm button in the Confirm submission pop-up too early while submitting a batch payment.
Workaround
The user should wait until the "Confirm submission" pop-up is fully loaded before clicking on the confirm button.