Zempler Partner Portal/API service page
The table below is a list of known issues in the Partner Portal and API
Description
Workaround
Description
For security reasons, the Partner Portal pages will time out when they are not used for a while.
Workaround
Please refresh the page and re-try the action.
Description
There is a potential issue in the Partner Portal that causes an empty response to be returned when performing a search action.
Workaround
Please refresh the page and re-try your search.
Description
The Payments Portal Batch payment submission confirmation message does not display the 'duplication check part of this message' if the user waits a number of minutes before clicking on "Submit".
Workaround
Please refresh the page for the duplication check message to be displayed.
Description
An unexpected error is shown in the Partner Portal when a search is carried out in the Payment History Page using the following attributes:
- Payment ID
- Batch ID
Workaround
Please search for payments in the Payment History page in the Partner Portal using any of the other search criteria available e.g. Reference.
Description
The 400 error is shown if the user clicks on the confirm button in the Confirm submission pop-up too early while submitting a batch payment.
Workaround
Please wait until the "Confirm submission" pop-up message is fully loaded before clicking on the confirm button again.