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Set up and manage standing orders

A standing order is a regular payment of a fixed amount that you can set up to pay other people or businesses regularly. You can amend or cancel the standing order in-app or online Banking whenever you like.

How to set up a standing order to be paid from your Zempler account

In the Zempler Bank app

  1. Log in to the Zempler Bank app

    Tap ‘Pay’ and select ‘Make a payment’. 

    If you've paid this person before, you can find their name in the list and tap to proceed with payment (if it’s a new payee, see ‘How to set up a payee’ guide below).

  2. Enter details of payment

    Enter the amount of the payment.

    Enter a reference (this will appear on your statement and the payees).

    Select the type of payment - for an existing payee, the reference you set for the original transaction will appear here:

    • One off future payment
    • Repeat until a date
    • Repeat for a number of payments
    • Repeat until cancelled

    Depending on the option you choose, enter any additional information related to dates, frequency and number of payments.

  3. Confirm payment

    Tap ‘Confirm’ to review the summary of your payment.

    If all the information is correct, click ‘Pay’.

    You may be asked to complete extra security steps. Once completed correctly, your payment will be processed.

Using Online Banking

  1. Log in to Online Banking

    Click ‘Payments and Transfers’.

    Select ‘Make a Payment’.

    If you have paid this person before, use the dropdown menu to select the payee (if it’s a new payee, see ‘How to set up a payee’ guide below).

  2. Enter payment details

    Enter the amount of the payment.

    Enter a reference (this will appear on your statement and the payees).

    Select the type of payment for an existing payee, the reference you set for the original transaction will appear here:

    • One off future payment
    • Repeat until a date
    • Repeat for a number of payments
    • Repeat until cancelled

    Depending on the option you choose, enter any additional information related to dates, frequency and number of payments.

  3. Confirm payment

    Click ‘Confirm’ to see the summary of your payment.

    If all the information is correct, click ‘Confirm’.

    You may be asked to complete extra security steps. Once completed correctly, your payment will be processed.

How to manage your standing orders

To view your standing orders in the Zempler Bank app:

  1. Log in to the app
  2. Click ‘Pay’ and ‘standing orders’
  3. View your Active and/or cancelled standing orders 

 

To view your standing orders in Online Banking:

  1. Log in to Online Banking
  2. Go to ‘Payments & Transfers’, then select ‘standing orders’
  3. View your Active and/or cancelled standing orders 

To cancel an existing Standing Order, select the standing order in-app or Online Banking under ‘Pay’ or ‘Payment history’ depending on your device, and click ‘cancel’.

FAQs

  • Setting up a payee can make your payments a lot easier, especially if you’re sending payments to someone on a regular basis. Here’s how to set one up within the app:

    1. Tap on the ‘Pay’ tab at the bottom of the screen
    2. Select ‘Make a Payment’ and then, depending on your device:
      •    iOS users: select 'Add new Payee'
      •    Android users: tap the green ‘+’ icon
    3. You’ll then be asked to verify yourself (either by re-entering your password, or by using biometrics)
    4. To help avoid fraud, we'll ask you to check and confirm you want to add this payee
    5. Enter in the relevant payee information
    6. You have the option to select someone as a ‘trusted payee’ (ideal for someone you make payments to regularly). Making someone a trusted payee means one less security step next time you pay this person, for a quick and easy process.
    7. Confirm you understand and want to save payee
    8. Follow the instructions to complete payment. If you’re an iOS user, you’ll need to select your payee from your payee list and follow payment steps
    9. To edit or delete a payee:
      •    iOS users: To edit or delete a payee, go to the 'Manage my payees' screen and swipe from right to left on the payee name.
      •    Android users: To edit or delete a payee, go to ‘Add and Manage Payees’, select the payee you’d like to edit or delete and follow the steps
  • A trusted payee is someone that you know and plan to pay more than once. For example, a business supplier or a friend. If you save somebody as a ‘trusted payee’, it’ll be quicker to pay them in future.

    If you make a payment to an untrusted payee or set up a standing order, you’ll need to do two steps of authentication each time, including a one-time passcode that will be sent to your registered mobile number.

  • How to make a payment


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For full website terms including information on Zempler Bank, Mastercard and use of trademarks, please see our full legal disclosures at https://www.zemplerbank.com/legal/. Zempler Bank Limited (“Zempler Bank”) is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). Zempler Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140. 

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