Accept contactless card payments in the Zempler app

Are you looking for a way to accept payments from customers without the extra hardware? We’ve teamed up with Stripe, a global payment processing company, to enable Zempler business customers to accept contactless payments directly through the Zempler app.

This feature turns your smartphone into a payment terminal, allowing customers to pay using their contactless cards or mobile wallets like Apple Pay and Google Pay.

Whether you're a market vendor, or local tradesperson like a plumber or electrician, Stripe’s Tap to Pay helps you get paid quickly and securely - without the need for card readers or complex setups.

What you’ll need to use Stripe’s Tap to Pay

1. A Zempler business account and the Zempler Bank app

2. A compatible device:

iPhone XS (2018) or newer with iOS 16.7+
Android 11+ (2020) with NFC technology enabled

3. A Stripe account. We’ll redirect you to Stripe within the app to set this up and sync with your Zempler account

4. Your business must be registered in the UK.

How to start accepting payments

Log in to the Zempler app and go to Pay > Get paid > Take a card payment.
You’ll be redirected to Stripe within the app, to complete set up.
Once Stripe has been linked with your Zempler account, you can take your first contactless payment. Enter the payment amount and prompt the customer to tap their card or device.
The payment will load and show as ‘Done’. It may ask the customer to enter a PIN if the amount is above £100.
On the ‘Payment complete’ page, you’ll have the option to share a receipt with your customer.
Payouts to your Zempler account are set to be processed automatically (minimum amount £1). Your waiting period for your first payout from Stripe is typically seven working days (up to 14). For subsequent payments, you should receive the money within three working days.

Tip: Check your notification preferences have app notifications turned on for Payments & Transfers, to get real time alerts when your payouts clear.

How to manage your payments

Balance: You’ll see Stripe’s ‘Payouts’ page with your total Stripe balance that is ready to be paid out. Tap ‘Pay out’ to pay money out of Stripe’s account, into your Zempler account. You can also see a list of all the previous payouts that have been paid.

Transactions: You’ll see Stripe’s ‘Payments’ page with all the transactions that have taken place.

Disputes: This shows all the disputed payments that you’ve raised. You’ll need to speak directly with Stripe for any dispute queries.

To refund a customer, visit the Payments overview page in your Stripe account. To do this, log in to the Zempler app and go to Pay > Get Paid > Manage card payments > Transactions.

Steps to refund a customer

Stripe support available

If you’re experiencing any issues or need help with managing your payments, contact Stripe directly. You can sign in to your Stripe account for live support or visit https://support.stripe.com/ for all Stripe FAQs.

For popular topics, go directly to Stripe’s support page below.

Transaction fees

Verification

Payouts

Refunds

Disputes

To refund a customer, visit the Payments overview page in your Stripe account. To do this, log in to the Zempler app and go to Pay > Get Paid > Manage card payments > Transactions.

Steps to refund a customer

For any other queries relating to refunds, see the Stripe support page.
Once the customer has tapped to pay and the payment has gone through, a ‘payment complete’ screen will appear on your phone.

Tap the button ‘Share receipt’. This will open up a QR code that your customer can scan, taking them to a Stripe URL with the receipt.

Alternatively, tap on ‘Share another way’ underneath the QR code, where you can share the receipt via email, text message, or other phone apps such as WhatsApp.
Stripe is a global payment processing company that allows businesses to accept payments online and in-person.

Visit Stripe’s website for more information.

What payment methods are accepted?
- Contactless debit and credit cards: Visa, Mastercard, American Express
- Mobile wallets: Apple Pay, Google Pay, Samsung Pay
Zempler don’t charge any fees for accepting payments through Stripe.

You’ll only pay the Stripe transaction fees shown in your Stripe account.

View Stripes transaction fees.
Yes, it uses:
- NFC encryption via Apple and Android
- PCI-compliant Stripe infrastructure
- No card data is stored on your device
- PIN entry may be required for high-value transactions
- Standard UK contactless limits apply.
- For higher amounts, customers may be prompted to enter their PIN.
To see all of your transactions that have taken place, go to the ‘Payments’ page in your Stripe account. To do this, log in to the Zempler app and go to Pay > Get Paid > Manage card payments > Transactions.
Try the following:
- Ensure your device is updated
- Restart the app
- Avoid using beta OS versions
- Contact Stripe support via in-app chat if issues continue
Business customers need the latest Zempler app with:

· iPhone XS or newer with iOS 16.7+

· Android 11+ with NFC technology

The "Tap to Pay" service is provided by Stripe Payments Europe, Ltd (an Irish company) and Stripe Payments UK Limited ("Stripe"). Stripe provides businesses with payment processing capabilities. Accepting contactless payments with Stripe’s Tap to Pay feature in the Zempler Bank app is made by Stripe and only available to Zempler business customers who have opened a verified Stripe account and use an eligible device. Customers will contract directly with Stripe and remain liable to pay Stripe any applicable charges under Stripe's contract, for the processing of the card transactions. Stripe may update their pricing without notice in its discretion. Please refer to Stripe’s terms and privacy policy for more information.